Mobile Tech under coverage
-18 FTE · 10:30–12:00 · NRW signal cluster
WFM pulse control
Detect the bottleneck before it happens.
PulseRadar brings forecast, staffing, live performance and disruptions into one operational control view—so intraday teams can act while the next interval is still recoverable.
For WFM & intraday teamsDesigned around 30-minute intervals
WFM PULSE CONTROL
Operations command center
Reachability82.4%Target 90%
AQT148s+32s plan
FTE delta-18at 10:30
Risk score74Critical
Germany disruption intelligence
Weather, network and site signals
7 active signals across Germany
30-minute capacity heatmap
Need versus productive FTE
Interval09:0009:3010:0010:3011:0011:3012:00
Mobile Tech
Billing
Fixed Line
Priority alerts
Risk forecast rising
76% probability of target miss in next interval
One connected operating picture
ForecastCapacityIntradayDisruptionsPredictive risk
From scattered signals to a decision
Your WFM data is already telling you what will break next.
Fragmented
Too many tabs. Too little time.
Forecasts, attendance, queues, network events and partner updates arrive separately—often after the service level starts to fall.
PulseRadar
One operational Lagebild.
See the affected interval, the likely cause, the expected KPI impact and the recommended next action in the same view.
Approved MVP capabilities
Built for the moments that need a clear call.
01
Live KPI risk overview
Read reachability, AQT, service level, FTE delta and risk in one glance—with a direct route to the problem interval.
SL72%
AQT148s
FTE-18
02
Germany disruption intelligence
Overlay weather, network incidents, site status and capacity exposure to understand where demand or availability may move.
WeatherNetworkSites
30-minute capacity heatmap
Expose the exact intervals where productive capacity will not cover demand.
Predictive alert engine
Turn compounding signals into explainable warnings before thresholds are missed.
“76% probability of target miss.”
What-if scenario simulator
Test the operational impact of FTE loss, a demand spike, a higher AHT or a site outage.
+15% call volume+12 FTE needed
How it works
From incoming signal to next best action.
Start with sample data for the MVP, then connect the operating data that matters most.
- 01
Ingest
Bring in forecast, capacity, performance and event data.
- 02
Detect
Identify compounding demand, capacity and disruption signals.
- 03
Explain
Show affected teams, intervals and expected KPI impact.
- 04
Act
Recommend operational options for the responsible role.
Sample / demo data
A demo view built around the operational question.
This preview uses illustrative sample data. It shows how one control center can bring KPI risk, map signals, interval coverage and alerts together.
WFM PULSE CONTROL
Operations command center
Reachability82.4%Target 90%
AQT148s+32s plan
FTE delta-18at 10:30
Risk score74Critical
Germany disruption intelligence
Weather, network and site signals
7 active signals across Germany
30-minute capacity heatmap
Need versus productive FTE
Interval09:0009:3010:0010:3011:0011:3012:00
Mobile Tech
Billing
Fixed Line
Priority alerts
Mobile Tech under coverage
-18 FTE · 10:30–12:00 · NRW signal cluster
Risk forecast rising
76% probability of target miss in next interval
Live operating context. Connect performance with regional and operational signals.
Explainable risk. Keep the underlying drivers visible, not hidden in a score.
Action-ready alerts. Give the right operational role an immediate decision path.
See the operating picture clearly
Your next interval deserves more than another spreadsheet.
Talk through the WFM Pulse Control MVP, your data landscape and the decisions you want to improve first.
Request a cockpit demoFAQ